Returns & Exchanges
At Wyze, we stand by our products and offer a 30-day return policy for items purchased directly from our official store. If you are not completely satisfied with your smart home tech, we are committed to making the return process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Print Shipping Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Device
Place the item in its original packaging including all cables, manuals, and accessories to qualify for a full refund.
Ship and Track
Drop off your package at the designated carrier location; your refund will be processed within 7-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing